Delivery Schedule

We deliver only  to postal address within the United Kingdom and Europe from the website. For all other destinations, please telephone the boutique, a telephone ordering service maybe available.

Parcels are delivered by 3-4 working day Royal Mail service in UK, may take longer for deliveries to Highlands and Islands and the rest of Europe. A signature will be required on delivery.

Standard delivery charge applied £5.95 per order for UK and £9.99 per order for rest of Europe.

Click and collect orders are available free of delivery charge. Garments will be ready for collection from 11am the morning after order.

Free same day local delivery is available to selected Falkirk postal codes if ordered before 3pm. Please contact the Boutique for confirmation of this service.

Returns and Exchanges

  • Items must be returned within 14 days of purchase in original delivery packaging.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all Runway Boutique tags attached, as purchased.
  • Items must be returned at the customer’s expense.
  • Refunds do not include delivery charges.
  • You must obtain proof of postage just in case your order is lost on its way back to Runway Boutique. Failure to do so may result in us not being able to process your return.
  • Runway Boutique will not be liable for returned parcels lost in transit, please consider purchasing full insurance to cover loss or damage of your parcel.
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
  • Where an exchange is requested, a delivery charge is payable by the customer.
  • Refunds will be processed within 2-3 working days