• Items must be returned within 14 days of purchase in original delivery packaging.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewellery or swimwear (if the hygiene seal has been removed) cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all Runway Boutique tags attached, as purchased.
  • Items must be returned at the customer’s expense.
  • Refunds do not include delivery charges.
  • You must obtain proof of postage just in case your order is lost on its way back to Runway Boutique. Failure to do so may result in us not being able to process your return.
  • Runway Boutique will not be liable for returned parcels lost in transit, please consider purchasing full insurance to cover loss or damage of your parcel.
  • We reserve the right not to refund you if you return items to us outside the terms of our returns Policy.
  • Where an exchange is requested, a delivery charge is payable by the customer.
  • Refunds will be processed within 2-3 working days

You may, however, cancel a payment made on this website within seven days of making the order by sending an email quoting your account number (you will have received this in the email receipt from Runway Boutique or by quoting the date of payment and the name of the person who made the payment.
All refunds will be credited to the payment card used to make the order.

We will investigate any reasonable claims for refunds for unconnected calls or poor voice quality and refund customers within twenty four hours.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.

We use PayPal to securely manage the processing of your payments through our website.

PayPal’s payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. PayPal’s e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet.

With PayPal, you are provided with a variety of options for the payment of Runway Boutique products. We accept payments made with all of the major credit cards such as Visa and MasterCard, and can also accept payments made with debit cards.

For more information please visit the PayPal website.