Fashion forward boutique in the heart of Falkirk
RETURNS & REFUNDS
We hope you will be happy and 100% satisfied with your Runway purchases. However, if you wish to return or exchange something you can do it by sending goods unworn and in a re-saleable condition, in all original packaging, within 14 days of receipt to the following address:
Under the distance selling regulations, you have 7 working days (from the day you receive your order) to cancel your purchase. You must inform us of your return by the 7th working day. In this case, we will provide a full refund of the goods (excluding any shipping charges) after you have returned the goods to Runway Boutique at your own cost.
MAKING A RETURN
Please repackage the products you wish to return and include the completed returns form in the package.
Please make sure you fill in all the appropriate fields. If your Returns Form is incomplete, there could be a delay in processing your return.
You will need to obtain proof of postage as part of sending your returned items. We recommend using a registered delivery service such as Royal Mail Registered Post in the UK. Your parcel is your responsibility until it reaches us.
We will fully refund the value of the goods returned, using the original payment method, within 30 days of receiving the goods, but you must return the items to us at your expense.
Whilst we acknowledge your right to examine the items you purchased, we reserve the right to refuse to accept the goods if we believe you have not taken reasonable care with them e.g. if they have been damaged or tampered with and you may have to compensate us.
To ensure that any returns you make are accepted, please keep your purchases in their original condition. Do not wear fragrance or anything else that may leave a scent or mark on clothes you are trying on. The product must be in its original packaging and all tags must still be attached and undamaged.
LOST YOUR RETURNS FORM?
If you have mislaid your Returns Form, please email firstname.lastname@example.org asking for a copy. Please quote your order number.
We take great care to inspect all garments prior to shipping to you, however, if you do receive a faulty product, please get in touch with us at email@example.com and we will give you instructions for its return. Products returned by you because of a manufacturing defect will be refunded in full, including the cost of sending it back to us, as well as your original shipping costs.
We aim to get replacements to you within 5 working days of receipt of the return. Replacements are shipped using Standard Delivery.
Runway Boutique will cover the cost of shipping exchanged items to you within the UK for faulty products only. Requested exchanges for other reasons will incur additional shipping costs.
We cannot guarantee that the item(s) you wish to exchange your original item(s) for will be in stock. If an item you require is not available, we will contact you. You may then arrange to exchange your purchase for another item or choose a refund.